Frequently Asked Questions

Open the Pick N Drop app, enter your pickup and destination, choose a ride type, review the fare estimate, then confirm your booking. If you can't book, reach out to our support team.

This can happen due to high demand, limited driver availability, GPS issues, or your pickup area. Try adjusting your pickup point and ensure GPS is enabled. If it continues, contact support.

Fares may be higher during peak demand, bad weather, or low driver availability. The app shows the price before you confirm. If you think there's an error, we can review it.

If scheduled rides are available in your area, you'll see a Schedule option during booking. If you don't see it, it may not be available yet in your region.

Wait at the pickup point shown in the app (ideally a safe, visible spot). If possible, stand where the driver can stop safely and you can be easily seen.

Use the call or chat options in the Pick N Drop app during an active ride request or trip.

You may be able to edit pickup or destination from the trip screen before the ride starts (and sometimes during the ride). If the app doesn't allow it, contact support.

Your safety comes first. If you're in immediate danger, contact local emergency services. If you can, end the ride in a safe public place and report the issue to our safety team.

If it's safe, politely confirm the destination and preferred route with the driver. If you believe the route impacted the fare or safety, we can review it.

Driver arrival times can vary due to traffic, demand, or weather conditions. During peak hours, it may take longer to assign or reach a driver. Contact support if the delay is significant.

Accepted payment methods can vary by location and may include cards, wallet, and cash (where available). You can see available methods at checkout.

Sometimes banks temporarily hold funds even if a transaction fails. In most cases, the amount is automatically reversed within 24–72 hours. If it doesn't reflect back after this time, we can assist.

Yes. If a ride is cancelled by the driver or the system, refunds are automatically initiated. Refunds usually reflect within 24–72 hours, depending on your payment method.

Refunds usually take 24–72 hours, depending on the payment method and bank processing timelines. Some banks may take slightly longer to reflect the amount.

A cancellation fee may apply if a trip is canceled after a driver has already been dispatched and is on the way.

If you believe you were charged incorrectly, our support team can review the transaction and assist with a resolution.

Open the Pick N Drop app, go to Food Delivery, choose a restaurant, add items to your cart, confirm delivery address, select payment method, then place the order.

Restaurants may pause orders due to high volume, closing hours, or staffing. Try another restaurant or check back later.

You can view the current status of your order in the Pick N Drop app. If your order is delayed or you're facing an issue, contact our support team.

Yes. If an order is cancelled by the restaurant or delivery partner, refunds are automatically processed. Refunds typically appear within 24–72 hours.

Sorry about that. Our support team can review quality issues and assist with refund or compensation options.

Yes, you may be able to cancel, but you may not receive a full refund. Contact our support team for details about your specific order.

Open the Pick N Drop app, choose Sign Up, enter your phone number or email, verify with the code, and complete your profile.

On the login screen, tap Forgot Password, then follow the steps to reset using your email or phone number.

In the app, go to Profile or Account Settings and update your phone number or email. You may be asked to verify the change.

Go to Settings in the Pick N Drop app and look for Language or Country/Region options.

Accounts may be blocked or suspended for safety, policy, payment, or unusual activity reasons. Contact support for account-specific details.

In the app, check Settings for an option like Delete Account. If you don't see it or need help, contact support.

We take feedback seriously. You can rate and review your driver after the trip. For serious concerns, our safety team can review your report.

Please report lost items through our support team so they can help coordinate with the driver.

If anyone is injured or in danger, contact local emergency services immediately. After you're safe, our support team can help document and escalate the case.

Your safety is our top priority. For immediate danger, contact local emergency services first. For ride-related safety issues, our team can escalate to our safety team.

After your ride ends, the app should prompt you to rate the driver. If you don't see it, check your trip history and select the ride to leave feedback.

Visit www.thepickndrop.com where you can sign up to become a driver. You'll typically need basic personal details and documents for verification.

Verification timelines can vary. If your documents are pending or rejected, contact our support team to check the status and next steps.

Try force-closing the app, restarting your phone, checking your connection, and updating to the latest version. If it still crashes, contact support.

Check that location services are enabled for Pick N Drop, and that your phone's location accuracy is on. Restart the app. If it persists, contact support.

Confirm you have a stable internet connection, GPS is enabled (for rides), and the app is up to date. If you still can't book, contact support.

Toggle location services off and on, enable high accuracy, and restart the app. If the location is still wrong, contact support.

Check notification permissions for Pick N Drop and ensure Do Not Disturb is off. If notifications still don't come through, contact support.