Public Complaints

Have a concern about a driver, service, payment, or your experience with Pick N Drop? Submit your complaint below and our team will review it promptly.

We Take Complaints Seriously

Every complaint is reviewed by our support team. We aim to respond within 1–2 business days. Please provide as much detail as possible so we can investigate effectively.

What You Can Report

  • Driver behaviour or conduct issues
  • Incorrect charges or payment disputes
  • Order or delivery problems
  • App or platform issues
  • General service quality concerns

You can also reach us directly on WhatsApp for urgent matters.

Submit a Complaint

Fill out the form below. Fields marked with * are required.

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Complaining about a specific ride?

Log in to submit it directly from your trip history — it gets linked to your ride for faster resolution. Go to My Complaints →